topic Re: Problems adding new card in EE app and website

Problems adding new card

Peecall — Tue, 17 Jan 2023 15:49:14 GMT

Hi guys,

I have already read through your solutions to adding my new card details as this was a struggle at first and not layed out easy on the site as it used to be. Thanks so i found it added new card and straight away when it accepted my card it came up ERROR, I went back then checked again what details where in and it's saying Error can't complete right now, and log in, I'm already logged in its telling me. Is this just a technical difficulty today or is anyone else struggling with this simple task? Thanks in advance

Re: Problems adding new card

Christopher_G — Tue, 17 Jan 2023 17:52:03 GMT

Hi @Peecall

Welcome to the community.

Could you try doing this on a different device or browser and let me know if you still get the same problem?

Chris

Re: Problems adding new card

Peecall — Tue, 17 Jan 2023 18:42:12 GMT

Hi Christoper_G,

I received confirmation emails it had been successfully and I checked my app and details again. All is good 👏

Thanks for reaching out

Re: Problems adding new card

Christopher_G — Tue, 17 Jan 2023 18:45:51 GMT

Good stuff, thanks for letting me know, @Peecall. 🙂

Chris