topic Re: App still not working !!! in EE app and website

App still not working !!!

Jaydog1971 — Fri, 06 Jan 2023 15:36:09 GMT

Re: App still not working !!!

Leanne_T — Fri, 06 Jan 2023 17:52:27 GMT

Hi @Jaydog1971

Do you get an error message when you try and log in?

Can you log into your My EE account online?

Leanne.

Re: App still not working !!!

Chris_B — Fri, 06 Jan 2023 18:14:40 GMT

@Jaydog1971 Call customer services and request that they reset your online account. Until you report you can not login then nothing will be done as EE don’t know you have an issue.

Re: App still not working !!!

Jaydog1971 — Sat, 07 Jan 2023 05:54:20 GMT

Hi. I get a black an white page that says login or register.....but u can do neither. Nothing I do let's me get further in. I can login online to my EE account but not the app.

Re: App still not working !!!

Leanne_T — Sat, 07 Jan 2023 08:15:50 GMT

Thanks @Jaydog1971

What device are you using?

Have you deleted and reinstalled the app?

Leanne.

Re: App still not working !!!

Jaydog1971 — Sat, 07 Jan 2023 09:22:45 GMT

Samsung s22 yes done all that many times. Will try calling ee support to try get my online account reset.

Re: App still not working !!!

Leanne_T — Sat, 07 Jan 2023 09:46:16 GMT

Thanks, the team will get this looked into if you give us a call on 150 @Jaydog1971

Leanne.