topic Re: Changing address online in EE app and website

Changing address online

eiger13026 — Thu, 20 Oct 2022 12:00:53 GMT

I see posts from 2018-2020 about not being able to change an address online.

I am trying to do that now in 2022 and I get this:

Your address

You don't have permission to change this setting.

Please contact the account holder if you need to change your address.

I am the account holder there has never been anyone else as the account holder in many years!!

Where can I change my address online?

Re: Changing address online

Schockwave — Thu, 20 Oct 2022 12:30:07 GMT

Hello @eiger13026 ,

Welcome to the community,

You need to make sure that you are the account holder, and that it says so by logging into your account and changing it there. If you are unable to do this, you will have to ring customer service to get this changed, then you will be able to update your address.

Check here:

https://myaccount.ee.co.uk/app/my-numbers

You should be able to change to account holder.

Re: Changing address online

Otunba2022 — Sat, 07 Jan 2023 08:03:15 GMT

wants to update my adress as we moved into a new home this is not working

Re: Changing address online

Leanne_T — Sat, 07 Jan 2023 08:13:55 GMT

Hi @Otunba2022

If this is not changing online for you, please call us on 150 and the team will get this changed for you 🙂

Leanne.

Re: Changing address online

Otunba2022 — Sat, 07 Jan 2023 08:28:38 GMT

I have Called, the options didnt provide for adress changing

Re: Changing address online

Leanne_T — Sat, 07 Jan 2023 08:30:48 GMT

Hi @Otunba2022

Please select account queries, when you are connected the team will get this sorted.

Leanne.