topic Re: Website has not worked for at least a month in EE app and website

Website has not worked for at least a month

Nunyabuz — Fri, 06 Jan 2023 16:22:36 GMT

Is EE ever going to attempt to fix their website? Their app is only useful for seeing how much data you used, but nothing else since it pulls all data from the website and directs you there anyway. Website hasn't worked since at least Dec, the first time I checked it. Can't message anyone, can't buy data packs, can't upgrade, can't do anything. Horrendous for a mobile company. Perhaps if they spent less money constantly cold calling and harassing their customers to uphrade, they'd have some money to fix their website.

Re: Website has not worked for at least a month

Leanne_T — Sat, 07 Jan 2023 08:12:50 GMT

Hi @Nunyabuz

Thanks for coming here.

What happens when you log into your My EE account?

Leanne.

Re: Website has not worked for at least a month

Chris_B — Sat, 07 Jan 2023 08:30:02 GMT

@Nunyabuz Have you called customer services to request your online account to be reset ? EE don’t know you have an issue until you report it.

Re: Website has not worked for at least a month

CiaranJamesOC — Fri, 05 Apr 2024 16:00:15 GMT

If it’s anything like mine then nothing.
You literally can’t do anything with your account or on the site.
I have an inclusive extra. Click the link to do whatever I need to for tnt sports and try log in it says “unexpected error” hardly unexpected when it happens every time

Re: Website has not worked for at least a month

Leanne_T — Fri, 05 Apr 2024 16:34:03 GMT

Hi @CiaranJamesOC

I am sorry to hear you are unable to activate TNT Sports.

Have you received the link via text message?

If so, can you try opening the link in another web browser when not connected to WiFi to see if you get the same message?

Leanne.