topic Re: Cant add service to ee account in EE app and website

Cant add service to ee account

TechSlugz — Fri, 02 Dec 2022 16:21:16 GMT

Hay all I am struggling to add my ee mobile number to my account. Anyone run into the same issue or know what is going on? It just says it can't add at this time try again later but layer same thing..

Re: Cant add service to ee account

Jon_K — Fri, 02 Dec 2022 18:30:47 GMT

Hi @TechSlugz.

Do you already have a My EE account set up with a number attached?

Is this an additional number you're trying to add?

Jon

Re: Cant add service to ee account

TechSlugz — Thu, 29 Dec 2022 11:57:52 GMT

I have an ee mobile phone and bt broadband. I told them when I started my
mobile contract but they don't seem to have linked the accounts or applied
any discounts whatsoever.

Re: Cant add service to ee account

Jon_K — Thu, 29 Dec 2022 14:25:56 GMT

Thanks @TechSlugz.

I'd recommend getting in touch with our Customer Care team so they can check your account and see why they aren't linked already.

Jon