topic Re: Upgrade in EE app and website

Upgrade

barbara0708 — Sat, 03 Dec 2022 20:53:36 GMT

I am due an upgrade but whatever I click on the website to start the upgrade, the page cannot be found - refers me to home, shop etc. Cannot get into the upgrade section to view offers. I have been trying for over a week and at first thought Black Friday could have caused excessive traffic on the website but a week later still cannot look at upgrades, why???

Re: Upgrade

Christopher_G — Sun, 04 Dec 2022 09:24:03 GMT

Hi @barbara0708

Could you try on a different device or browser please?

Chris

Re: Upgrade

Tina100 — Fri, 23 Dec 2022 09:22:48 GMT

I have been trying since Monday. My husband does not have a phone at all at the moment because of this. We have been with EE for years and like being able to upgrade at home without having to go to a shop but it won't let me do this at the moment. Might have to leave - very frustrating!

Re: Upgrade

James_B — Fri, 23 Dec 2022 10:18:19 GMT

Hi @Tina100,

Welcome to the EE Community. 🙂

What happens when you try to upgrade online?

James

Re: Upgrade

Tina100 — Wed, 28 Dec 2022 09:40:25 GMT

Hello there,

It's exactly the same as everybody else, page cannot be found. I've tried all different ways, cleared cache/cookies, different browsers and different devices.

Re: Upgrade

Katie_B — Wed, 28 Dec 2022 10:16:27 GMT

Hi @Tina100.

Thanks for getting back to us.

I would recommend giving us a call so our technical care team can check this for you.

Katie