https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1213721#M38944 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3331259">@MartinJevons</a>&nbsp;</P> <P>This is becase you set your online account up wrong.&nbsp;</P> <P>Log into your online account <STRONG>Menu</STRONG> - <STRONG>Account Settings</STRONG> - <STRONG>Manage Numbers</STRONG> change your settings from user to bill payer.</P> <P>Thanks&nbsp;</P> Mon, 26 Dec 2022 21:12:11 GMT Northerner 2022-12-26T21:12:11Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1213719#M38943 <P>I've had my account for over 20years, now it's telling me I'm not the account holder. Crap system</P> Mon, 26 Dec 2022 20:27:17 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1213719#M38943 MartinJevons 2022-12-26T20:27:17Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1213721#M38944 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3331259">@MartinJevons</a>&nbsp;</P> <P>This is becase you set your online account up wrong.&nbsp;</P> <P>Log into your online account <STRONG>Menu</STRONG> - <STRONG>Account Settings</STRONG> - <STRONG>Manage Numbers</STRONG> change your settings from user to bill payer.</P> <P>Thanks&nbsp;</P> Mon, 26 Dec 2022 21:12:11 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrades/m-p/1213721#M38944 Northerner 2022-12-26T21:12:11Z