topic Re: Change address! in EE app and website

Change address!

Marti1969 — Thu, 27 Oct 2022 19:03:35 GMT

Impossible to do on the App or online!

Get it sorted EE!

Re: Change address!

XRaySpeX — Thu, 27 Oct 2022 19:52:15 GMT

@Marti1969 : You may Edit your addy in your online MyEE Profile.

Re: Change address!

Harrie1989 — Fri, 11 Nov 2022 10:09:21 GMT

I agree! Have spent too long on hold trying to phone to do it also ridiculous

Re: Change address!

Leanne_T — Fri, 11 Nov 2022 11:45:19 GMT

Hi @Harrie1989

I'm sorry to hear this, if you can try calling us again on 150 the team will be happy to update your address for you.

Leanne.

Re: Change address!

shaheer93 — Tue, 29 Nov 2022 12:08:37 GMT

why do we need to call 150 to change our address, why cant we do it online?

Re: Change address!

Chris_B — Tue, 29 Nov 2022 14:13:54 GMT

@shaheer93 you can do it online via your account you can not do it via the app.

Re: Change address!

jbjbj1 — Tue, 20 Dec 2022 16:47:06 GMT

Hi Chris, how do you do this please? It won’t allow me to do it - there’s no option. Thanks 🙂

Re: Change address!

XRaySpeX — Tue, 20 Dec 2022 17:20:30 GMT

Not for PAYG you can't.

Re: Change address!

Rockhill — Wed, 21 Dec 2022 19:38:38 GMT

How does one change address? My address changed 3 months ago and I have still not been able to change my address. I am on a monthly plan. Any help will be appreciated. Thanks.

Re: Change address!

Jon_K — Thu, 22 Dec 2022 07:48:41 GMT

Hi @Rockhill.

You should be able to do this in your My EE Account online.

If you can't do this, I'd recommend speaking with our Customer Care team and they'll change it for you.

Jon