topic Re: why i cant put anything in basket? in EE app and website

why i cant put anything in basket?

Mimka04 — Tue, 11 Oct 2022 13:05:19 GMT

still asking me for device to start chat here etc. i cant buy anything without it and there is not step back to start shopping after this.

Re: why i cant put anything in basket?

Schockwave — Tue, 11 Oct 2022 13:08:07 GMT

Hello @Mimka04 ,

Are you a new customer? If that is the case and you are not upgradinuy g, then log out and try that way.

Are you trying to but an add-on? Then you need to be a customer of EE, before you can buy an add-on.

What device were you trying to buy?

Re: why i cant put anything in basket?

Schockwave — Tue, 18 Oct 2022 08:41:37 GMT

@Mimka04 , you messaged me and you have not replied here, have you read the answer I wrote? I am customer like you and this here is not customer service. You need to log out to buy an item, but without being a contract customer, you cannot buy add-ons. Please give us more information to help you.

Re: why i cant put anything in basket?

Evs3 — Tue, 20 Dec 2022 11:49:27 GMT

I am trying to upgrade but every time I choose the phone and plan the website goes back to a options page asking me if I would like to upgrade, Shop or various other options. So frustrating. I have been trying for days to upgrade.

Re: why i cant put anything in basket?

James_B — Tue, 20 Dec 2022 14:14:28 GMT

Hi @Evs3,

Welcome to the EE Community. 🙂

If you clear your cookies and cache do you still see the same issue?

James