topic Re: EE Login Issue in EE app and website

EE Login Issue

jme___ — Mon, 19 Dec 2022 10:22:19 GMT

Unable to login to EE account. I keep getting this message.

Due to recent activity with your account, we've blocked this attempt to sign in. Please try again later. If this continues to happen please contact us

I am having the same issue, and i cannot make outgoing calls, so I cant call 150, i dial any number including 150 and they they say calling.... then just disconnects. I have no other phone to call the other numbers.

I can use 4g, i can receive incoming calls, I can receive incoming calls using wifi calling.

Also i've had no contact via text, or email saying anything about the "recent activity" or why you have blocked my account.

You have managed to take payment successfully...

Re: EE Login Issue

Jon_K — Mon, 19 Dec 2022 12:40:10 GMT

Hi @jme___

Can you try restarting your phone and see if you're able to make calls?

Jon

Re: EE Login Issue

jme___ — Mon, 19 Dec 2022 12:36:56 GMT

Thank you for your reply.

yes I had restarted, turned it off and on again.

The solution was to eject the sim card and re insert it.

I can now make and receive calls.

I still don't know why my ee login is blocked though.

Re: EE Login Issue

Jon_K — Mon, 19 Dec 2022 12:40:28 GMT

Thanks for letting us know, @jme___

If you get in touch with our Customer Care team they will be able to help with your account.

Jon