topic Re: Discount codes in EE app and website

Discount codes

Chireo — Thu, 15 Dec 2022 13:29:17 GMT

Im being advertised 20% off codes through the app, but when I try to get the code by messaging 150 it doesn't do anything. I've been with EE for as long as I can remember so I don't understand why I'd be shown the offers but am not eligible.

Re: Discount codes

Leanne_T — Thu, 15 Dec 2022 15:44:46 GMT

Hi @Chireo

Thanks for coming to the community.

Can you add a screenshot of the offer that is showing in your My EE app please?

Thanks 🙂

Leanne.

Re: Discount codes

Chireo — Thu, 15 Dec 2022 15:46:52 GMT

Re: Discount codes

Christopher_G — Thu, 15 Dec 2022 16:20:23 GMT

Hi @Chireo

Are you on pay as you go at the moment?

Chris

Re: Discount codes

Chireo — Thu, 15 Dec 2022 16:46:05 GMT

at the moment yeah I am

Re: Discount codes

Christopher_G — Thu, 15 Dec 2022 16:47:46 GMT

You should be eligible then, @Chireo.

What happens when you text SWITCH to 150?

Chris

Re: Discount codes

Chireo — Thu, 15 Dec 2022 17:01:04 GMT

It just sends me a list of codes I can send to 150 and what they do, nothing about SWITCH.

Re: Discount codes

Christopher_G — Thu, 15 Dec 2022 17:10:57 GMT

OK, thanks @Chireo.

It may be worth calling to speak to our Mobile Care team to see if they can process it manually for you.

Sorry about that.

Chris

Re: Discount codes

XRaySpeX — Thu, 15 Dec 2022 21:31:11 GMT

SWITCH isn't working. I just tested it.

Re: Discount codes

Christopher_G — Fri, 16 Dec 2022 08:20:53 GMT

Thanks @XRaySpeX. We'll look into it.

Chris