topic Re: Ee mobile and data only SIM in EE app and website

Ee mobile and data only SIM

VincentStops — Tue, 13 Dec 2022 04:54:03 GMT

I have an ee mobile and data only SIM. Why can the App or website connect the two? I have found i can check my useage of one on my ee and the other on the app. Is that as good as it gets?

Re: Ee mobile and data only SIM

Leanne_T — Tue, 13 Dec 2022 09:00:34 GMT

Hi @VincentStops

Thanks for coming here.

Are they both either pay as you go or pay monthly SIM cards?

Leanne.

Re: Ee mobile and data only SIM

VincentStops — Tue, 13 Dec 2022 09:27:13 GMT

No. One is an annual PAYG, the other my Mobile contract SIM.

Re: Ee mobile and data only SIM

Leanne_T — Tue, 13 Dec 2022 09:55:56 GMT

Thanks @VincentStops

Sorry, you can only have the same account types managed in the same My EE. You would need to have separate My EE accounts for the SIM cards.

Leanne.

Re: Ee mobile and data only SIM

VincentStops — Tue, 13 Dec 2022 10:35:11 GMT

I know it doesn’t work. I have tried creating two accounts with different email addresses, but that doesn’t work. I get either one sim or the other on both accounts.

Re: Ee mobile and data only SIM

Leanne_T — Tue, 13 Dec 2022 10:36:20 GMT

I see @VincentStops

Please give us a call on 150 and the team will help you get set up 🙂

Leanne.

Re: Ee mobile and data only SIM

VincentStops — Tue, 13 Dec 2022 21:19:26 GMT

Its OK. I can get the mobile on the App and the data sim on the webpage somehow.

Re: Ee mobile and data only SIM

Leanne_T — Wed, 14 Dec 2022 08:01:50 GMT

OK thanks for letting me know @VincentStops

Leanne.