topic Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404 in EE app and website

Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

ffinlo — Thu, 08 Dec 2022 07:17:55 GMT

The links to upgrade ("are you ready" & "standard upgrade") from https://myaccount.ee.co.uk/app/upgrade-hub result in 404 "SORRY! WE COULDN'T FIND THAT PAGE".

Which is a bit pants.

(Upgrade link destination is http://myaccount.ee.co.uk/app/online-context?redirectAction=std-upgrade&intcam=on_ee_na_upgrademyee_recostanupgctaak_1&)

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

Leanne_T — Thu, 08 Dec 2022 09:51:21 GMT

Hi @ffinlo

Thanks for coming here.

Does the same happen if you use another web browser?

Leanne.

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

ffinlo — Thu, 08 Dec 2022 09:53:56 GMT

Problem happens on both Edge (desktop) and Firefox (mobile) so far...

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

ffinlo — Thu, 08 Dec 2022 09:59:33 GMT

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

Leanne_T — Thu, 08 Dec 2022 10:20:13 GMT

Please call us on 150 and the team can get this looked into for you @ffinlo

Leanne.

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

ffinlo — Thu, 08 Dec 2022 10:25:05 GMT

I already tried this and they were of little help apart from saying it is a known issue with no resolution time. I don't want to upgrade over the phone because it is impossible to assess all the options of phones vs plans. Is there an alternative online way to pursue an upgrade?

Re: Upgrade links from https://myaccount.ee.co.uk/app/upgrade-hub are 404

Leanne_T — Thu, 08 Dec 2022 10:37:19 GMT

Can you log into EE Upgrades | Upgrade Deals| EE on the EE Shop? @ffinlo

Leanne.