topic Re: New customer - can log into account on web, but not the app in EE app and website

New customer - can log into account on web, but not the app

TryAntlers — Tue, 06 Dec 2022 14:12:28 GMT

Hi, I'm a new customer with EE and I can log into the web based account okay, but when I try the same details on the app, it says the below image:

Apparently I'm not the account holder???

Re: New customer - can log into account on web, but not the app

XRaySpeX — Tue, 06 Dec 2022 14:23:20 GMT

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

Re: New customer - can log into account on web, but not the app

TryAntlers — Tue, 06 Dec 2022 19:41:03 GMT

Hi there, I've looked at this and I am correctly down as the bill payer, with the correct mobile number assigned to it.. still not working..

Any other ideas?

Re: New customer - can log into account on web, but not the app

XRaySpeX — Tue, 06 Dec 2022 21:13:11 GMT

Then it isn't what you assumed. That error msg isn't about not being account holder but appears to be a system issue telling you to come back later. Try doing it on your online MyEE. It's more reliable than the app.