https://community.ee.co.uk/t5/EE-app-and-website/My-account/m-p/1206188#M38513 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3284313">@Ljenko23</a>&nbsp;</P> <P>It is becase you set your account up as a user not an bill payer.&nbsp;</P> <P>You need to log into your online account then go to <STRONG>Account Settings</STRONG> and change your access from <STRONG>user</STRONG> to <STRONG>bill payer</STRONG>.</P> <P>Thanks</P> Mon, 05 Dec 2022 07:38:15 GMT Northerner 2022-12-05T07:38:15Z https://community.ee.co.uk/t5/EE-app-and-website/My-account/m-p/1206165#M38512 <P>Why on my app is it saying I’m not the account holder&nbsp;</P> Mon, 05 Dec 2022 02:57:49 GMT https://community.ee.co.uk/t5/EE-app-and-website/My-account/m-p/1206165#M38512 Ljenko23 2022-12-05T02:57:49Z https://community.ee.co.uk/t5/EE-app-and-website/My-account/m-p/1206188#M38513 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3284313">@Ljenko23</a>&nbsp;</P> <P>It is becase you set your account up as a user not an bill payer.&nbsp;</P> <P>You need to log into your online account then go to <STRONG>Account Settings</STRONG> and change your access from <STRONG>user</STRONG> to <STRONG>bill payer</STRONG>.</P> <P>Thanks</P> Mon, 05 Dec 2022 07:38:15 GMT https://community.ee.co.uk/t5/EE-app-and-website/My-account/m-p/1206188#M38513 Northerner 2022-12-05T07:38:15Z