topic Re: Verification in EE app and website

Verification

Tempany — Sat, 03 Dec 2022 17:47:39 GMT

Re: Verification

Tempany — Sat, 03 Dec 2022 17:48:34 GMT

Is there a way to avoid the pin verification when on the checkout to upgrade your phone, my phone is broken so I cannot receive calls or texts, or make them.

Re: Verification

Chris_B — Sat, 03 Dec 2022 18:29:58 GMT

@Tempany You could put your sim in a different device or you’ll need to call customer services or you’ll need to go to a store. The pin verification is making sure it’s really you doing that upgrade by you confirming it.

Re: Verification

Christopher_G — Sun, 04 Dec 2022 08:48:35 GMT

Hi @Tempany

What is it you're looking to do? We'll do our best to help.

Chris