topic Add ons in EE app and website

Add ons

Oggys64 — Mon, 28 Nov 2022 12:18:00 GMT

In app and browser keep getting error trying view add ons so tried clear cache restart etc fails on both

says try again or something wrong

Re: Add ons

Jon_K — Mon, 28 Nov 2022 14:28:49 GMT

Hi @Oggsy64.

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Re: Add ons

Oggys64 — Wed, 30 Nov 2022 08:15:28 GMT

Sadly customer service couldn’t help still same please try again when i try see my add ons also on my other acc too

they did confirm my add ons but must be glitch

Re: Add ons

Oggys64 — Wed, 30 Nov 2022 08:20:43 GMT

And yes deleted app reinstalled still same its aso not showing the 2 other sections below add ons saose something wrong try again

Re: Add ons

Leanne_T — Wed, 30 Nov 2022 09:54:28 GMT

Hi @Oggys64

If this is not showing for you, please get back in touch with our mobile care team on 150 and they will open a support ticket for your My EE account to get this investigated.

Leanne.

Re: Add ons

Oggys64 — Wed, 30 Nov 2022 10:51:55 GMT

Apparently its my ee issue inc browser operator says a glitch there end logged my complaint

Re: Add ons

Leanne_T — Wed, 30 Nov 2022 10:54:15 GMT

Thanks for letting me know @Oggys64

Leanne.