topic Re: EE Webchat not active in EE app and website

EE Webchat not active

planetf1b — Mon, 28 Nov 2022 10:26:44 GMT

I noticed that there is no 'Start conversation' button on the EE website showing for me on mobile or desktop (chrome & safari).

I'm guessing it may be due to workload, but it is really frustrating not to have a chat option - for many enquiries as an existing customer (with a family member wanting to join) it's much more efficient especially during the working day when one might be on other calls, meetings, working etc.

Or perhaps it's a technical glitch...

Re: EE Webchat not active

Gillsfankev — Mon, 28 Nov 2022 10:39:26 GMT

Same here. I'm wanting to upgrade but no chat option. I'd rather have the option and wait than just be ignored.

Re: EE Webchat not active

Northerner — Mon, 28 Nov 2022 11:05:24 GMT

Hi @planetf1b @Gillsfankev

Agents are likely busy. It's Black Friday/Cyber Monday at the moment.

You can always call EE CS on 150.

Thanks

Re: EE Webchat not active

Musclo_1 — Sun, 22 Jan 2023 09:01:56 GMT

I am abroad and my calls have been barred for some reason, how can I contact EE via Web chat?

Is there a link or function for me to be able to direct message customer services?

Re: EE Webchat not active

James_B — Sun, 22 Jan 2023 09:05:19 GMT

Hi @Musclo_1,

Welcome to the EE Community. 🙂

You can access live chat at ee.co.uk/contact-ee.

Hope this helps.

James

Re: EE Webchat not active

Musclo_1 — Sun, 22 Jan 2023 09:09:43 GMT

Hi James

Thanks for the speedy response, I clicked on the link that you sent me but i still cannot see where to live chat, could you please explain further

Kind regards

Re: EE Webchat not active

James_B — Sun, 22 Jan 2023 09:13:04 GMT

Hi @Musclo_1,

You should see the start conversation button here when agents are available.

James

Re: EE Webchat not active

Musclo_1 — Sun, 22 Jan 2023 09:14:25 GMT

Ok great, thanks for the assistance ✅

Re: EE Webchat not active

James_B — Sun, 22 Jan 2023 09:15:07 GMT

No problem @Musclo_1 🙂

James

Re: EE Webchat not active

Gareth_Owen — Thu, 16 Feb 2023 15:36:26 GMT

Certainly not working today 16/02/23

Re: EE Webchat not active

Gareth_Owen — Thu, 16 Feb 2023 15:37:58 GMT

Is the 'Start Conversation' feature not working due to the shere workload or is it a technical glitch?

Re: EE Webchat not active

James_B — Thu, 16 Feb 2023 15:50:16 GMT

Hi @Gareth_Owen,

Welcome to the EE Community. 🙂

I've just checked and the start conversation button is appearing as normal at ee.co.uk/contact-ee/account-billing/mobile.

James