Cancelled Order

jianab1 — Fri, 25 Nov 2022 20:09:08 GMT

I’ve just moved to the UK and I’ve been trying to get a plan, preferably online. One of the live chat helpers told me it was possible to do it online. I had signed up for and purchased a sim only plan. The transaction went through and it said they’d contact me for further questions. I had to use a friends number for the order phone number since I can’t use my US number and the live chat helper told me I could do that. Never called, the purchase was refunded and I never got the sim card. I’m leaving the country for a couple weeks in two weeks from now and I really, really need it. I don’t know why the order got cancelled but I never got an email or anything about it.

Re: Cancelled Order

Leanne_T — Sat, 26 Nov 2022 08:19:52 GMT

Hi @jianab1

Thanks for coming here.

Please call us on 0800 956 6000 and the team will get this looked into for you to see why the order was cancelled and help you further.

Thanks 🙂

Leanne.

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Cancelled Order

Re: Cancelled Order