topic Re: EE app in EE app and website

EE app

Profile closed — Tue, 15 Nov 2022 18:55:40 GMT

Does anyone know why the My EE app logs me out automatically? Please can someone help me

Re: EE app

Leanne_T — Wed, 16 Nov 2022 08:32:20 GMT

Hi @Profile closed

Thanks for coming here.

Can you try deleting the app and reinstalling, does the same happen?

Can you access your My EE account online?

Leanne 🙂

Re: EE app

Profile closed — Wed, 16 Nov 2022 19:44:54 GMT

Yes, it's happened ever since the new version 5.0 of my EE app came out

Re: EE app

Leanne_T — Thu, 17 Nov 2022 08:08:15 GMT

Hi @Profile closed

Have you deleted and reinstalled the app?

What device are you using?

Leanne.

Re: EE app

Profile closed — Thu, 17 Nov 2022 09:40:02 GMT

yes I have 20+ times

Re: EE app

Leanne_T — Thu, 17 Nov 2022 09:46:24 GMT

Thanks @Profile closed

Can you view your account of you log into your My EE online?

What device are you using?

Leanne.

Re: EE app

Profile closed — Thu, 17 Nov 2022 10:44:19 GMT

yes I can Will there be an update for this to fix the app please Thanks

Re: EE app

Leanne_T — Thu, 17 Nov 2022 10:46:48 GMT

Hi @Profile closed

This will need looked into for you.

Please call us on 150 or 0800 079 8586 and the team will help you further 🙂

Leanne.

Re: EE app

chistery — Thu, 17 Nov 2022 10:52:52 GMT

I had to clear all app data for it to stop logging out on my phone every time. Been ok since.

Re: EE app

Profile closed — Thu, 17 Nov 2022 12:48:50 GMT

How do I do that on a Samsung device please

Re: EE app

chistery — Thu, 17 Nov 2022 13:37:14 GMT

Go to settings / Apps / MyEE / Storage, and clear data and cache. You will then need to log in again when you launch the app.

Re: EE app

Profile closed — Thu, 17 Nov 2022 14:45:45 GMT

Ok, thanks. I will try it

Re: EE app

Bahiz — Sun, 11 Dec 2022 23:47:51 GMT

One little tap for complete control and all the help you need When life’s moving fast