topic Re: My EE Maintenance Wednesday 02 November 2022 in EE app and website

Re: My EE Maintenance Wednesday 02 November 2022

s0787671 — Tue, 15 Nov 2022 21:37:31 GMT

Why is My EE having issues since 14th Nov 2022. I tried deleting and re installing on my Samsung s20. It doesn't work at all.

Re: Re: My EE Maintenance Wednesday 02 November 2022

s0787671 — Tue, 15 Nov 2022 21:39:40 GMT

My EE on samsung s20 doesn't work. I am new user and joined EE from BT. I registered a new account and tied to use the app, which is up to date, but doesn't login. Instead takes to website to login and bounces back to app and states app has errors just not and try later.

Re: Re: My EE Maintenance Wednesday 02 November 2022

Poprocks_CA — Wed, 16 Nov 2022 02:33:22 GMT

Neither the app nor the website have worked properly since Nov 1. That was 2+ weeks ago. No balances/usage information available. Ya, you can text BAL to 150 or whatever but honestly - its the year 2022 and every other cell phone company has a working website and app.

This has got to be massively embarrassing for a company the size of EE.

Re: Re: My EE Maintenance Wednesday 02 November 2022

Leanne_T — Wed, 16 Nov 2022 07:59:15 GMT

Hi @s0787671

Thanks for coming here.

What happens when you try and log into your My EE app?

Can you access your My EE account online?

Leanne.