topic Instant chat in EE app and website

Instant chat

Weekaren76 — Tue, 15 Nov 2022 10:23:56 GMT

Can you still have a Live Chat with an EE advisor? Rather than phoning. I can't seem to be able to find that option.

Thanks

Schockwave — Tue, 15 Nov 2022 11:29:51 GMT

Welcome to the community,

If you log in to the My EE App, click on help and then you can message or call, or alternatively click on the link here:

Bladerunr — Thu, 08 Dec 2022 09:37:26 GMT

I am on the page offered above https://ee.co.uk/contact-ee/account-billing/mobile

The "start conversation" button never appears.

I am a pay monthly by DD customer.

Clearly EE have made it as inconvenient as possible to cancel a data sim contract.

Leanne_T — Thu, 08 Dec 2022 09:49:51 GMT

Thanks for coming here.

To cancel a contract you would need to call us on 150 or 0800 079 8586 and the team will be happy to help.

Leanne.

Ullah1921 — Wed, 04 Jan 2023 02:34:05 GMT

Yes, I want to cancel one my contract end 4th of February 2023

Katie_B — Wed, 04 Jan 2023 08:12:25 GMT

Good morning @Ullah1921.

I am sorry to hear you are looking to cancel.

To cancel your contract you will need to give us a call on 150.

Katie

Emily196 — Sun, 05 Mar 2023 12:32:03 GMT

My phone bill seems to get more and more expense each month and I don't know why

Christopher_G — Sun, 05 Mar 2023 14:38:56 GMT

Welcome to the community, @Emily196

Have you downloaded the bill from your My EE account to see if there are any extra charges?

Chris