topic Re: Call history in EE app and website

Call history

Ricky86 — Mon, 20 Jun 2022 15:43:40 GMT

I now can't access everyone's call useage for that month and see the calls and texts being made. Why is this I have 3 contracts all different number I like to see who my children are calling thanks

Re: Call history

bristolian — Mon, 20 Jun 2022 16:11:45 GMT

When you say you "now" can't access your call history, do you mean that you have itemised billing active on your account and your myEE account has stopped showing you this?

You need to have itemised billing enabled to get the itemisation you're seeking.

Re: Call history

Nabs5523 — Mon, 14 Nov 2022 10:03:39 GMT

Hello, and how exactly is itemised billing enabled? Via Customer Services or can be done online?

Re: Call history

James_B — Mon, 14 Nov 2022 10:06:15 GMT

Hi @Nabs5523,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to add itemised billing to your account if you get in touch.

James