topic Re: App and website issue in EE app and website

App and website issue

Dan20069898 — Fri, 11 Nov 2022 16:02:28 GMT

I was told the problem I have with my EE is a global issue is they any information to see when it will be fixed I keep getting this error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again l

Re: App and website issue

James_B — Fri, 11 Nov 2022 18:03:00 GMT

Hi @Dan20069898,

Welcome to the EE Community. 🙂

I'm not aware of any current login issues with My EE. Do you see the same error in the app and My EE online?

James

Re: App and website issue

Dan20069898 — Fri, 11 Nov 2022 18:14:09 GMT

Yes customer service called me back and they said I’m not the only person with this problem and they waiting for the back office to say when it be fixed

Re: App and website issue

James_B — Fri, 11 Nov 2022 18:35:08 GMT

Hopefully it will be a quick fix @Dan20069898

James

Re: App and website issue

Dan20069898 — Sun, 13 Nov 2022 04:28:03 GMT

It would be good if we all got a date when this will be fixed it’s getting Annoying and becoming a joke they really need to hurry up and fix this I never seen a company fail a new customer so badly

Re: App and website issue

mizuxxe — Sun, 13 Nov 2022 12:11:31 GMT

Ive been trying to log in for the past week too, i wanna see how much im paying, what im behind by and how much data i have. Im using a lot right now i need to keep track but i simply cant. Quite frustrating