topic Re: Disgraceful circular routines on ee registration website in EE app and website

Disgraceful circular routines on ee registration website

a_bradshaw — Sat, 12 Nov 2022 12:16:33 GMT

As a new ee customer I'm trying to buy the direct debit data-SIM double-data PAYG offer, but whatever I do I get sent back to a registration page. I thought that I had registered already. The webpage messages are sometimes opaque, as were the previous paper letters and email correspondence about the ending of the older 3G service.

Frustrating. As usual, these companies don't test websites enough for accuracy and usability.

Re: Disgraceful circular routines on ee registration website

Schockwave — Sat, 12 Nov 2022 12:37:01 GMT

Hello @a_bradshaw ,

Welcome to the community,

As a new customer, if you have registered, you need to log out and then order the SIM card, this is why you are having problems.

Re: Disgraceful circular routines on ee registration website

a_bradshaw — Sat, 12 Nov 2022 13:25:09 GMT

Are you an ee employee?

Thank you for being misleading: I already have the SIM card. It is a double-data DD upgrade that I was seeking. Have you confused a SIM card with an upgrade? It appears so.

Oh, and by the way, for several hours the ee system would not let me logout of my account however much I pressed the designated button.

Dreadful ee gatekeeping.

Re: Disgraceful circular routines on ee registration website

XRaySpeX — Sat, 12 Nov 2022 13:54:27 GMT

You can't pay for PAYG on DD. You can't upgrade PAYG.

So you don't really mean PAYG! No wonder you are confusing @Schockwave with your contradictory statements.

Re: Disgraceful circular routines on ee registration website

Schockwave — Sat, 12 Nov 2022 14:31:47 GMT

@a_bradshaw , I am a customer just like you, sorry if I misunderstood you, you should have written your problem was with pay as you go, which is not done on pay as you go.

Re: Disgraceful circular routines on ee registration website

a_bradshaw — Mon, 14 Nov 2022 10:51:47 GMT

XRaySpex

I congratulate you on your ability to contemplate at distance the instructions on my EE Data SIM pack. I can't offer the same congratulations on distance reading and knowledge and empathy.

Despite what you write, I do mean PAYG, and so does EE.

I'm looking at the packaging on my 120GB data SIM. it's explicitly advertised as PAYG.

Secondly, despite what you write, the instructions contain, 'You can now get double data with any pack [...] Register for My EE and set up direct card payments'. So, upgrade via DD on PAYG is possible, even if you assert that it isn't.

Your contribution has been less than helpful. It has been ignorant and troublesome.

On the whole, I prefer to deal with competence.

Re: Disgraceful circular routines on ee registration website

Kirigaya_Kazuto — Mon, 14 Nov 2022 11:20:33 GMT

It seems like you're looking at: Free Pay As You Go SIM Card | PAYG SIM Cards | EE Shop

It clearly says you can pay via Direct Debit

Re: Disgraceful circular routines on ee registration website

Schockwave — Mon, 14 Nov 2022 11:30:28 GMT

@a_bradshaw , it may have changed recently and that is why @XRaySpeX would not have known this either, as it obviously was not so previously. Things change and if we have not been notified, then how are we to know.

@Kirigaya_Kazuto , thank you for that, as I do not have and never have had pay as you go, I would not have known about this, anyway. Good to know customers can now set up a direct debit if they so wish.

Re: Disgraceful circular routines on ee registration website

Kirigaya_Kazuto — Mon, 14 Nov 2022 11:50:25 GMT

To be honest, I wasn't aware and I have not tried this yet, as I have no need to. I'm perfectly happy with 60GB for £16 a month

Re: Disgraceful circular routines on ee registration website

XRaySpeX — Mon, 14 Nov 2022 17:09:13 GMT

@a_bradshaw , @Kirigaya_Kazuto , @Schockwave : A "Direct Card Payment" is NOT a Direct Debit! It it is a continuous authority to pay by a credit or debit card. When applying for it you supply your card details, incl. long card no., not your bank details of bank sort code & bank a/c no. as you would for a DD. They may be similar in their effect on your bank a/c but they are not the same. In particular it is not backed by any sort of Direct Debit Guarantee.

So, yes, you are referring to PAYG but you are just not paying for it by DD as you claimed. I am quite capable at seeing from a distance the instructions on your PAYG SIM application form, SIM pack & MyEE a/c as they are exactly the same as mine. Nowhere in them is a DD mentioned.