topic Can’t access current usage in EE app and website

Can’t access current usage

Paddyone1 — Fri, 11 Nov 2022 22:33:03 GMT

When I log into my online account and go onto current usage. I get a message saying sorry we cannot find that page. Has anyone else encountered this please and how do I fix it thanks

Re: Can’t access current usage

Jon_K — Sat, 12 Nov 2022 10:52:22 GMT

Hi @Paddyone1.

Are you able to try another browser?

If you still can't view it, you can text AL to 150.

Jon

Re: Can’t access current usage

Jonnie_77 — Mon, 21 Nov 2022 01:47:30 GMT

Same here - it comes and goes on the app and online for some reason.
no one has a clear answer so, as strange as it seems, it appears that texting 150 for allowances is the most effective way to get that info.
bonkers I know.

Re: Can’t access current usage

Privacy — Mon, 27 Feb 2023 12:00:05 GMT

Same.

Re: Can’t access current usage

Leanne_T — Mon, 27 Feb 2023 13:22:39 GMT

Hi @Privacy

Thanks for coming here.

Does the same message show in the app and online account?

Can you text BALANCE to 150, do you get a reply with the details?

Leanne.