topic I can't gift data at all in EE app and website

I can't gift data at all

Sazzle24 — Fri, 11 Nov 2022 09:52:03 GMT

Just taken a sim only onto my account for my daughter but I can't gift any of my data to her despite being told I could. I can get into family usage on the app but there is no button to do anything to send her data!

The old app was much easier and better to do it when my son was on my account.

Re: I can't gift data at all

Leanne_T — Fri, 11 Nov 2022 12:10:20 GMT

Hi @Sazzle24

Thanks for coming here

Can you gift data if you log into your My EE account online?

Does the new number show on the same EE account?

Leanne 🙂

Re: I can't gift data at all

Cjwilkinson1989 — Mon, 14 Nov 2022 22:45:17 GMT

Im having exactly the same issue... all my family are showing in my account, but i cannot (just isn't there) gift data. Is this connected to the new app and new look website? My son is out of data and now I cannot gift to him.

Re: I can't gift data at all

James_B — Tue, 15 Nov 2022 09:10:13 GMT

Hi @Cjwilkinson1989,

Welcome to the EE Community. 🙂

Are you registered as the bill payer, rather than a user in My EE? You can check in Account settings > Manage numbers.

James

Re: I can't gift data at all

IT-4BusyPeople — Thu, 17 Nov 2022 01:01:23 GMT

For me the new app, even in beta has always failed when trying to gift data, so had to resort to using the phone's web browser to access the EE website.

Although just now I have uninstalled the app and installed MyEE v5.10.0 data gifting has worked (scroll down past Family Usage and you will see Data Gifting).

Agree the old app seemed to be more logical and thus easier to navigate.

Re: I can't gift data at all

Fishingprophet — Sat, 25 Mar 2023 08:00:23 GMT

I’m having exact same problem, did it get resolved?