topic Re: Fix your website/app in EE app and website

Fix your website/app

Catherine1991 — Tue, 08 Nov 2022 17:25:31 GMT

It’s the worst thing I have ever had to navigate with an error message on every single page on the website. You’re meant to be the best network but you have the WORST website and app going!! making it difficult to join your network/do anything or have questions answered

sort it out!!

Re: Fix your website/app

Northerner — Tue, 08 Nov 2022 18:14:55 GMT

Hi @Catherine1991

Have you tried another browser?

I don't seem to have any issues with the website or app.

If you've tried later at night then the site/app maybe down for maintenance. This happens when the least amount of people are active, but will impact some people unfortunately.

Thanks

Re: Fix your website/app

Catherine1991 — Tue, 08 Nov 2022 18:24:59 GMT

I have tried multiple browsers, but no matter what I do I get an error message on all pages and what I need to do doesn’t even require the website but apparently you can’t join EE without an account, or top up without them having an address, but then no one answers the phone when you get transferred.

joining the network should the the easiest thing going! Including if you want to transfer a number across from your current network, but apparently not 😅

Re: Fix your website/app

James_B — Tue, 08 Nov 2022 18:57:55 GMT

Hi @Catherine1991,

Welcome to the EE Community. 🙂

Please can you share the error message you are seeing and the URL of the web page it appears on?

Thanks

James

Re: Fix your website/app

Catherine1991 — Tue, 08 Nov 2022 19:16:36 GMT

Here’s a couple of examples of what I get, but it’s more or less the same
no matter what I try and do

Re: Fix your website/app

Catherine1991 — Tue, 08 Nov 2022 19:32:19 GMT

A few more examples.

Re: Fix your website/app

Catherine1991 — Wed, 09 Nov 2022 07:12:58 GMT

And again when I try and keep my old number (I did have the correct pin entered but removed it before taking a screenshot)

Re: Fix your website/app

Christopher_G — Wed, 09 Nov 2022 08:25:18 GMT

Hi @Catherine1991
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris