https://community.ee.co.uk/t5/EE-app-and-website/Complaint/m-p/1195141#M37598 <P>Hi can anyone advise how you raise a complaint re telephone conversations on 150. They just close them off straightaway without even looking into what happened! Thanks</P> Mon, 07 Nov 2022 20:15:37 GMT Seheietu 2022-11-07T20:15:37Z https://community.ee.co.uk/t5/EE-app-and-website/Complaint/m-p/1195141#M37598 <P>Hi can anyone advise how you raise a complaint re telephone conversations on 150. They just close them off straightaway without even looking into what happened! Thanks</P> Mon, 07 Nov 2022 20:15:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Complaint/m-p/1195141#M37598 Seheietu 2022-11-07T20:15:37Z https://community.ee.co.uk/t5/EE-app-and-website/Complaint/m-p/1195159#M37599 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183121">@Seheietu</a>&nbsp;:&nbsp;<SPAN>You can&nbsp;make a formal complaint to EE &amp; if you don't get&nbsp;satisfaction after 8 weeks you can take it to EE's ADR provider. See&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-april-2018.pdf" target="_blank" rel="noopener noreferrer" data-di-id="di-id-d8c65263-a7bea7b1">Complaints code of practice</A><SPAN>&nbsp;and here is the&nbsp;</SPAN><A href="https://ee.co.uk/help/help-new/make-a-complaint" target="_blank" rel="noopener noreferrer" data-di-id="di-id-a3dd2dfb-d2f0a274"><FONT color="#009b9b">Complaints Form</FONT></A><SPAN>&nbsp;at the foot of the page.</SPAN></P> Mon, 07 Nov 2022 21:53:03 GMT https://community.ee.co.uk/t5/EE-app-and-website/Complaint/m-p/1195159#M37599 XRaySpeX 2022-11-07T21:53:03Z