topic My account /App in EE app and website

My account /App

Jimmyd1980 — Mon, 07 Nov 2022 13:59:41 GMT

I'm near the end of my contract and wanted to look up any offers on upgrades/shop on app.

It keeps saying I'm.not the account holder even though I'm all signed in. I can't even access settings to see if something is locked.

I've tried to call 150 but keeps cutting off after about 8 seconds. ( it's not my phone because it works just fine)

How can I get onto my settings etc so i can view upgrades. Wither that or I will end up switching Provider.

Thanks

James

XRaySpeX — Mon, 07 Nov 2022 14:54:37 GMT

You need to set up as the Bill Payer under Account Settings > Manage Numbers

josephmeir — Fri, 18 Aug 2023 09:23:48 GMT

cannot find account setting so not much use for me

Leanne_T — Fri, 18 Aug 2023 09:43:30 GMT

Are you looking to upgrade?

Leanne 🙂