topic Re: I am having trouble all my paid for gone in EE app and website

I am having trouble all my paid for gone

peewee — Sat, 05 Nov 2022 14:05:40 GMT

Re: I am having trouble all my paid for gone

peewee — Sat, 05 Nov 2022 14:12:42 GMT

Re: I am having trouble all my paid for gone

XRaySpeX — Sat, 05 Nov 2022 14:36:53 GMT

Please explain your issue & circumstances in greater detail so we may be able to help you with it.

Re: I am having trouble all my paid for gone

grsdev — Sat, 05 Nov 2022 14:50:28 GMT

Please be aware that the My EE app and website are not functioning correctly for PAYG SIMs at the moment and haven't been for several days.

Try texting "AL" (without the quotes) to 150. It should return your current allowance and what you have left. That still seems to be working for most people, although I get totally fanciful figures back for one line of mine.

Re: I am having trouble all my paid for gone

Leanne_T — Sat, 05 Nov 2022 15:01:32 GMT

Hi @grsdev

Thanks for posting.

If you are not getting the correct information when you text AL to 150, please call us on 150 to get this looked into.

Leanne.

Re: I am having trouble all my paid for gone

grsdev — Sat, 05 Nov 2022 15:04:57 GMT

Thanks @Leanne_T but there's no point in doing that while the back-end that provides the relevant information is fubared. Once that is working again (it's been b0rked for 4 days and counting), I'll get in touch if I still get nonsense results back by text.