topic Re: Upgrade in EE app and website

Upgrade

Susan1984 — Sat, 05 Nov 2022 13:10:38 GMT

I can update my phone. I saw a phone which said I could upgrade to from £41 but when I click on the phone it only gives me plans for £55+ plans? Why is this?

Re: Upgrade

Chris_B — Sat, 05 Nov 2022 13:31:25 GMT

@Susan1984 are you within your upgrade period? This is 45 days before your minimum term. If you’re not in that upgrade period then you have to have a more expensive tariff then you have to to upgrade early.

What does texting UPGRADE to 150 say ?

Re: Upgrade

Susan1984 — Sat, 05 Nov 2022 13:55:19 GMT

Yeah I am within that time period. Didn't know I could text them?

Re: Upgrade

Leanne_T — Sat, 05 Nov 2022 14:04:35 GMT

You can text to find out if you are eligible to upgrade, not complete the order @Susan1984

Please call us on 150 and the team will see what upgrade options are available for you 🙂

Leanne.

Re: Upgrade

Susan1984 — Sat, 05 Nov 2022 14:45:11 GMT

Thankyou

Re: Upgrade

Leanne_T — Sat, 05 Nov 2022 15:00:30 GMT

No problem at all @Susan1984

Have a lovely weekend.

Leanne.