topic Re: App not showing data, minutes or texts in EE app and website

App not showing data, minutes or texts

Sarah12321 — Tue, 01 Nov 2022 23:31:57 GMT

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

Re: App not showing data, minutes or texts

Dndxn791 — Wed, 24 Aug 2022 23:40:40 GMT

Hi,

Any idea whhy the MyEE app does not show my allowance \ data usage on a sim only plan anymore? It use to but the app seems to have been updated and now it only shows 50MB data allowance and no usage. Texting BALANCE to 150 does return my correct data balance of 17GB though.

Re: App not showing data, minutes or texts

XRaySpeX — Thu, 25 Aug 2022 00:06:13 GMT

@Dndxn791 : Is it showing "0 left of 0" for data, mins & texts?

Re: App not showing data, minutes or texts

zrsty — Tue, 01 Nov 2022 21:43:45 GMT

Basically in my ee app it shows I have no data after buying a new pack so I checked online and it also showed I have 0 data 0 minutes and 0 texts but when I text BALANCE to 150 it says I have unlimited texts unlimited minutes and 80GB of data so what's happening? and should I be calling ee about this?

Re: App not showing data, minutes or texts

XRaySpeX — Tue, 01 Nov 2022 21:46:43 GMT

Always believe the 150 Text Service over the online MyEE over tha app.

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 00:10:29 GMT

Always believe the 150 Text Service over the online MyEE over tha app.

Re: App not showing data, minutes or texts

Sarah12321 — Wed, 02 Nov 2022 00:15:39 GMT

I know that the text is correct and the app is wrong. I'm asking how to get the app to work correctly, or is there nothing I can do?

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 00:19:05 GMT

That's what I'm suggesting. There's nowt you can do but take the avoiding action I recommend.

Re: App not showing data, minutes or texts

Sarah12321 — Wed, 02 Nov 2022 00:23:48 GMT

So there's no point having the app?

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 00:29:52 GMT

I have no use for it myself. As merely a front-end to the real MyEE online, it only adds another level of complexity that can & does go wrong.

Re: App not showing data, minutes or texts

Sarah12321 — Wed, 02 Nov 2022 00:39:32 GMT

Ah okay. So I've just logged into MyEE online but it's just the same and shows no allowances.🙁

Re: App not showing data, minutes or texts

Leanne_T — Wed, 02 Nov 2022 11:07:34 GMT

Hi @zrsty

Thanks for coming here.

Could you add a screenshot of the allowances showing as zero in the My EE app?

Do you have the same if you log into your My EE account online?

Leanne 🙂

Re: App not showing data, minutes or texts

Ghoraba81 — Wed, 02 Nov 2022 19:03:34 GMT

Hello why my data is Zero , and i have renewed my package every month for 25 pounds

Re: App not showing data, minutes or texts

Chris_B — Wed, 02 Nov 2022 19:07:10 GMT

@Ghoraba81 Have you restarted the device?

Re: App not showing data, minutes or texts

Owleyes — Wed, 02 Nov 2022 20:57:37 GMT

I have no balance details for my PAYG phone on either the ee app or website. I can get the info by text but wonder why the info I require is not shown online?

Re: App not showing data, minutes or texts

maikatamayo — Wed, 02 Nov 2022 21:10:04 GMT

Hi, I have just bought a £30 pack data today to be used immediately, EE says that I have 215 megabytes including the roll over but when I checked how much data remains, it doesn’t appear in the remaining data that amount that EE said I have to only it says I have 989 megabytes of the previous pack, what can I do?

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 21:24:48 GMT

@maikatamayo : MyEE is not reporting usage correctly at the mo'. Text AL to 150 to see your usage.

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 21:32:43 GMT

You can only rely on the 150 Text Service at the mo'.

Re: App not showing data, minutes or texts

XRaySpeX — Wed, 02 Nov 2022 21:52:38 GMT

Text AL to 150. You can only rely on the 150 Text Service at the mo'.

Re: App not showing data, minutes or texts

Razvan16 — Thu, 03 Nov 2022 02:24:33 GMT