topic App not working, website won’t let me complete setup in EE app and website

App not working, website won’t let me complete setup

Jaybo100 — Wed, 02 Nov 2022 18:24:06 GMT

Hi,

I’ve registered for an account but the app just says something went wrong when I attempt to login.

On the site it says I need to register a device, but when I put my phone number in that I’m transferring via pac code, it says

“Sorry, you can only associate a number for an EE Consumer or Small Business plan.”

Re: App not working, website won’t let me complete setup

Chris_B — Wed, 02 Nov 2022 18:44:49 GMT

@Jaybo100 If your number hadn’t ported across EEs systems will not recognise it as it’s not yet on EE.

You can set this up with the number that came with that SIM card.

Re: App not working, website won’t let me complete setup

Jaybo100 — Wed, 02 Nov 2022 18:48:24 GMT

Oh thanks, so if I set up with the number that came on the sim will it automatically change when the number is ported across?

Re: App not working, website won’t let me complete setup

Chris_B — Wed, 02 Nov 2022 19:41:24 GMT

@Jaybo100 Yes.