topic No data usage showing in app for PAYG in EE app and website

No data usage showing in app for PAYG

Dimac04 — Wed, 02 Nov 2022 18:20:19 GMT

Bought new PAYG SIM today to use in WiFi router ( cancelled broadband to save some money). I have CCTV connected to WiFi router, ,2 mobiles, PC, and WiFi printer. All works fine but I need to monitor usage. EE app shows the pack I bought but says 0B for usage. I know I can call 150 to get usage... But the SIM is in a router so can't make the call to 150 without swapping SIM over to a mobile (bit of a pain). Any ideas when issue be resolved to make me less anxious about my decision to stop my broadband and swapping to EE SIM?

Re: No data usage showing in app for PAYG

Chris_B — Wed, 02 Nov 2022 19:00:42 GMT

@Dimac04 It should show this. Have you restarted the device since the sim was activated.

Re: No data usage showing in app for PAYG

Dimac04 — Wed, 02 Nov 2022 21:36:39 GMT

Hi, I had to initially put the EE SIM into my mobile to register, buy bundle, download app etc. Then I put SIM into the router. I have switched my mobile off and on, sine reinstalling my mobile SIM ( not EE). Still showing 0B on EE app on my phone.

Re: No data usage showing in app for PAYG

XRaySpeX — Wed, 02 Nov 2022 22:01:18 GMT

You can only rely on the 150 Text Service at the mo'. Text AL to 150 to see your allowances.