topic Re: The EE app shows 2 messages? How do I access these? in EE app and website

The EE app shows 2 messages? How do I access these?

Boomer929 — Sat, 10 Sep 2022 14:26:12 GMT

They appear in red on the app but I can’t find them anywhere when I open the app?

Re: The EE app shows 2 messages? How do I access these?

Leanne_T — Sat, 10 Sep 2022 15:15:02 GMT

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

Re: The EE app shows 2 messages? How do I access these?

Boomer929 — Mon, 12 Sep 2022 08:33:34 GMT

Many thanks for your reply, they have now disappeared.

Re: The EE app shows 2 messages? How do I access these?

Jon_K — Mon, 12 Sep 2022 09:55:08 GMT

Thanks for letting us know, @Boomer929.

Jon

Re: The EE app shows 2 messages? How do I access these?

Merrytwee — Tue, 13 Sep 2022 10:18:35 GMT

I have the same issue and they haven’t disappeared yet.

Thanks.

Re: The EE app shows 2 messages? How do I access these?

Leanne_T — Tue, 13 Sep 2022 13:02:07 GMT

Thanks for letting us know @Merrytwee

Leanne.

Re: The EE app shows 2 messages? How do I access these?

Strudel1980 — Mon, 19 Sep 2022 19:29:02 GMT

I’ve still got it. Can’t find a way to get rid of it either.

Re: The EE app shows 2 messages? How do I access these?

James_B — Tue, 20 Sep 2022 07:19:29 GMT

Hi @Strudel1980,

Welcome to the EE Community.

Have you recently started a live chat via the app?

James

Re: The EE app shows 2 messages? How do I access these?

Wayne1966 — Tue, 20 Sep 2022 08:34:47 GMT

I look forward to solution to this as I have the same issue and not been able to clear it

Re: The EE app shows 2 messages? How do I access these?

Strudel1980 — Tue, 20 Sep 2022 09:29:03 GMT

Not since I upgraded in June. Not that I know of anyway.

Re: The EE app shows 2 messages? How do I access these?

James_B — Tue, 20 Sep 2022 10:45:17 GMT

Hi @Strudel1980,

James

Re: The EE app shows 2 messages? How do I access these?

Boomer929 — Tue, 20 Sep 2022 15:56:49 GMT

Thank you however mine have now disappeared?

Barrie

Re: The EE app shows 2 messages? How do I access these?

Christopher_G — Tue, 20 Sep 2022 17:05:05 GMT

That's great, @Boomer929

Thanks for letting us know.

Chris

Re: The EE app shows 2 messages? How do I access these?

Cam0311 — Thu, 29 Sep 2022 19:56:13 GMT

Mine is still showing the 2 messages in red and has been for a few weeks now!! Can’t get rid of it!!

Re: The EE app shows 2 messages? How do I access these?

Jon_K — Fri, 30 Sep 2022 06:58:42 GMT

Hi @Cam0311.

Are you currently on the latest version of the app?

Jon

Re: The EE app shows 2 messages? How do I access these?

Cam0311 — Fri, 30 Sep 2022 07:43:31 GMT

Yes, I am. Last updated on the 23rd September.

Re: The EE app shows 2 messages? How do I access these?

Boomer929 — Fri, 30 Sep 2022 08:15:40 GMT

Yes, it’s resolved itself ???????

Barrie

Re: The EE app shows 2 messages? How do I access these?

Jon_K — Fri, 30 Sep 2022 09:09:19 GMT

Thanks @Cam0311.

If this is still happening I'd recommend getting in touch with our Customer Care team to let them know.

Jon

Re: The EE app shows 2 messages? How do I access these?

Miltb120 — Tue, 11 Oct 2022 08:33:49 GMT

I have the same issue too and it’s been there a few weeks!!

Re: The EE app shows 2 messages? How do I access these?

Profile closed — Sat, 15 Oct 2022 10:29:34 GMT

I have the same issue and they haven’t disappeared yet.