topic Re: PAYG - App not showing information in EE app and website

PAYG - App not showing information

Vicsta — Sat, 29 Oct 2022 19:01:32 GMT

Hello

As a pay as you go user with EE the app since being updated no longer shows any useful information

previously it would show my usage and credit

now all I see is error saying this is not available at the moment been like this for weeks.

I’m sure I’m not the only one with this issue?

any help or advise will be greatly appreciated

thanks

Vicsta — Sat, 29 Oct 2022 19:08:10 GMT

This is the message when logged in

And App version

XRaySpeX — Sat, 29 Oct 2022 19:23:01 GMT

Then use the online MyEE.

Vicsta — Sat, 29 Oct 2022 19:42:09 GMT

Thanks that’s what I have been using as the app does not show data usages or current credit.

my issue is that it used to be fine then the stupid update has broken this, should really be something that EE should fix as it worked fine before.