topic Re: I do not like this app! Need to pay bill… the app is doing maintenance! in EE app and website

I do not like this app! Need to pay bill… the app is doing maintenance!

Family25 — Thu, 01 Sep 2022 22:21:15 GMT

Not a fan☹️

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

James_B — Fri, 02 Sep 2022 07:13:57 GMT

Welcome to the EE Community. 🙂

I'm very sorry that the app was under maintenance when you were trying to pay your bill. Have you been able to complete your payment?

James

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

Stu62 — Thu, 27 Oct 2022 12:02:21 GMT

Cannot pay and EE want me to pay by 28th. Want happens after that day with non payment? Sanctions?

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

James_B — Thu, 27 Oct 2022 12:08:17 GMT

Hi @Stu62,

Welcome to the EE Community. 🙂

What happens when you try to pay your bill in My EE?

James

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

Chris_B — Thu, 27 Oct 2022 12:09:04 GMT

@Stu62 You need to call customer service to get your account reset. Sometimes after account maintenance there can be issues for some customers login to the account and a reset is required. Unfortunately EE doesn’t know who this effects until reported.

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

DaveMac1 — Fri, 27 Jan 2023 14:25:23 GMT

Yes, the app is absolute rubbish I’m going to move to GiffGaff

Re: I do not like this app! Need to pay bill… the app is doing maintenance!

Katie_B — Fri, 27 Jan 2023 14:26:44 GMT

Hi @DaveMac1.

I am sorry to hear you are not enjoying the app.

Please let us know if there is anything we can do to help.

Katie