topic Re: App under maintenance in EE app and website

App under maintenance

Jane641 — Tue, 25 Oct 2022 20:56:14 GMT

My ee app has been unavailable for weeks saying it is carrying out maintenance. I can’t find out how much data or see my bills etc. was frustrating as I couldn’t resolve this before my recent holiday so could hardly use my phone.

Re: App under maintenance

Northerner — Wed, 26 Oct 2022 04:19:13 GMT

Hi @Jane641

The EE app works fine. It sometimes goes down on a night for maintenance.

If you have an android device under settings -apps/applications - find the EE app and clear the cache/data.

Thanks

Re: App under maintenance

Jane641 — Thu, 27 Oct 2022 06:38:28 GMT

I ended up removing the EE app from my iPhone and then reinstalled it. I signed back in and it now works. Seems it’s now EE and BT so I wonder if the last EE app upgrade just kicked me out?

Re: App under maintenance

Christopher_G — Thu, 27 Oct 2022 07:20:14 GMT

Glad it's working for you now, @Jane641.

Thank you for letting us know.

Chris

Re: App under maintenance

Jane641 — Thu, 27 Oct 2022 09:23:35 GMT

Sorry I’m new to this and accidentally clicked solution for your reply. I have an iPhone so didn’t try this. The solution is my later response below. I took the app off and then reinstalled it and logged into it again. However thanks for taking the time to offer an answer 😊

Re: App under maintenance

Christopher_G — Thu, 27 Oct 2022 09:48:27 GMT

I've changed the solutions around, @Jane641. 🙂

Chris

Re: App under maintenance

JHo1 — Wed, 20 Sep 2023 14:31:37 GMT

I've cleared cache, that didn't work, deleted/reinstalled that didn't work. I give in. I noticed on reinstalling that it's 120MB!!!!! That is seriously bloated. Look at the competition.