topic Re: Billing in EE app and website

Billing

Michelerich — Mon, 24 Oct 2022 16:49:15 GMT

Why can I never see my billing anymore since you've joined BT?

Re: Billing

Christopher_G — Tue, 25 Oct 2022 07:07:03 GMT

Welcome to the community.

What happens when you try to view your bill? Are you set up as the Bill Payer in the 'manage numbers' section of your My EE account?
Chris

Re: Billing

Michelerich — Tue, 25 Oct 2022 17:40:43 GMT

I can't even get in stupid app to see my bill. Really hacking me
off.thinking of leaving altogether. I used to put my pin in EE app get
straight in and view everything easy. Now it's just **bleep**!

Re: Billing

James_B — Tue, 25 Oct 2022 18:02:54 GMT

Hi @Michelerich,

What happens when you try to login to My EE?

James

Re: Billing

Michelerich — Tue, 25 Oct 2022 18:12:43 GMT

Asks me to add device mobile number so I do then it says I already have an
account. Well obviously I know that would like to bloody view it. See the
break done of my bill. It used to be so easy. Now i just give up.

Re: Billing

Chris_B — Tue, 25 Oct 2022 18:40:08 GMT

@Michelerich Sound like your trying to setup an account not login to your account.