https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189495#M37078 <P>Did you once move your no. from contract to PAYG?</P> Tue, 25 Oct 2022 16:13:19 GMT XRaySpeX 2022-10-25T16:13:19Z https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189293#M37071 <P>So, I just want to update my billing card and for some reason it tells me add a number, but it says that my number already has an account holder. So is it possible to just make this account associated to this number? Because I don't know on who's account this is associated with and I need to update my billing details for me to have service. So can you please help? Thank you</P><P>&nbsp;</P> Tue, 25 Oct 2022 07:19:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189293#M37071 Barbara9alves8 2022-10-25T07:19:19Z https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189364#M37075 <P>Hi @Barabara9alves8</P> <P>Welcome to the community.</P> <P>If you speak to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A>, they'll be able to remove any previous associations to that number so that you can add it.</P> <P>Chris</P> Tue, 25 Oct 2022 10:43:41 GMT https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189364#M37075 Christopher_G 2022-10-25T10:43:41Z https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189495#M37078 <P>Did you once move your no. from contract to PAYG?</P> Tue, 25 Oct 2022 16:13:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Not-able-to-top-up/m-p/1189495#M37078 XRaySpeX 2022-10-25T16:13:19Z