topic Re: can't see usage history in EE app and website

can't see usage history

Artin — Wed, 29 Jun 2022 12:01:27 GMT

can't see usage history

Re: can't see usage history

XRaySpeX — Wed, 29 Jun 2022 12:17:25 GMT

Are you on contract or PAYG?

Re: can't see usage history

SouthseaAngus — Tue, 25 Oct 2022 09:59:11 GMT

Neither can I! I'm on a PAYG pack. The EE chap thought Usage History was somewhere in the Mobile app but I can't see where. Anyway the system incorrectly charges you sometimes, so it's worth speaking with EE if it happens to you.

Re: can't see usage history

James_B — Tue, 25 Oct 2022 11:00:25 GMT

Hi @SouthseaAngus,

Welcome to the EE Community. 🙂

You should be able to view this by selecting View full usage > Data usage > view your allowances

Hope this helps.

James

Re: can't see usage history

XRaySpeX — Tue, 25 Oct 2022 12:56:03 GMT

@SouthseaAngus : The above only apples to contract, not PAYG. For PAYG look in your online MyEE on the landing or My EE Mobile page at "Your usage". This will show your usage for up to the last 30 days..

Re: can't see usage history

SouthseaAngus — Wed, 26 Oct 2022 10:01:43 GMT

Yes it’s there under “Current Usage”. Thanks for your help.

Re: can't see usage history

XRaySpeX — Wed, 26 Oct 2022 10:40:05 GMT

@SouthseaAngus : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.