topic Re: EE App not working on my iPhone in EE app and website

EE App not working on my iPhone

sdsp — Sun, 23 Oct 2022 22:04:17 GMT

I keep getting this message every time I open the My EE app. It was working a couple of days ago and then suddenly stopped.

Re: EE App not working on my iPhone

STUNNERWAN — Sun, 23 Oct 2022 22:26:38 GMT

Delete the app and reinstall

Re: EE App not working on my iPhone

sdsp — Sun, 23 Oct 2022 22:35:07 GMT

I have done about 5 times. Then went to settings and did the whole clearing etc and still comes up with the same thing when I go back into the app even after deleting and reinstalling

Re: EE App not working on my iPhone

sdsp — Tue, 25 Oct 2022 00:48:29 GMT

Have contacted technical support so waiting on them now. Still not working.

Re: EE App not working on my iPhone

Christopher_G — Tue, 25 Oct 2022 07:04:42 GMT

Keep us updated on what's happening, @sdsp.

Chris

Re: EE App not working on my iPhone

sdsp — Tue, 25 Oct 2022 08:46:10 GMT

Hi Chris, I will do as soon as the magic happens! Thanks

Re: EE App not working on my iPhone

NeilMcD666 — Wed, 09 Nov 2022 12:46:28 GMT

Just got this app on my iphone as it seems its the only way to check on your pay n go data use for a mobile bb 4gee, but 2 days since i set it up and still getting the same login error saying app not working please reload later.

Im on o2 network and was planning to upgrade to EE on my next phone but now im having second thoughts.

Re: EE App not working on my iPhone

James_B — Wed, 09 Nov 2022 13:37:56 GMT

Hi @NeilMcD666,

Welcome to the EE Community. 🙂

Are you able to login to My EE via your web browser?

James