topic Re: esim in EE app and website

esim

STUNNERWAN — Thu, 20 Oct 2022 14:20:18 GMT

How long does it take to be able to view your upgrade options after switching from physical sim to esim?

I used to see the options in my ee app and website but I'm ineligible to upgrade after changing my phone and switching to esim.

Anyone experiencing similar issue??

Schockwave — Thu, 20 Oct 2022 15:12:30 GMT

@STUNNERWAN , have you text UP to 150?

STUNNERWAN — Thu, 20 Oct 2022 15:28:06 GMT

I just did and it worked. Thanks

Any reason why it does not show in my ee app and on ee website?

Schockwave — Thu, 20 Oct 2022 15:30:08 GMT

@STUNNERWAN , glad it worked and you are welcome.

No idea why it does not show, sorry. I thought it would, at least via the EE website.

STUNNERWAN — Thu, 20 Oct 2022 15:37:21 GMT

It shows on the link the "UP to 150" provided but when I use the ee app it still doesn't show.

Anyway thanks