https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187693#M36964 <P>There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.</P><P>the page said "looks like you're not the account holder".<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1916.PNG" style="width: 461px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/23634iF9CDD7E9D78076F9/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1916.PNG" alt="IMG_1916.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1918.PNG" style="width: 461px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/23635iC3745479210A610B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1918.PNG" alt="IMG_1918.PNG" /></span></P> Thu, 20 Oct 2022 10:40:28 GMT Skadi 2022-10-20T10:40:28Z https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187693#M36964 <P>There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.</P><P>the page said "looks like you're not the account holder".<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1916.PNG" style="width: 461px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/23634iF9CDD7E9D78076F9/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1916.PNG" alt="IMG_1916.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1918.PNG" style="width: 461px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/23635iC3745479210A610B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1918.PNG" alt="IMG_1918.PNG" /></span></P> Thu, 20 Oct 2022 10:40:28 GMT https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187693#M36964 Skadi 2022-10-20T10:40:28Z https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187694#M36965 <P>what can i do to solve this problem?</P> Thu, 20 Oct 2022 10:41:50 GMT https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187694#M36965 Skadi 2022-10-20T10:41:50Z https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187730#M36972 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3171654">@Skadi</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Do you this issue as soon as you try to login to the app, or just when you're trying to upgrade?</P> <P>James</P> Thu, 20 Oct 2022 12:40:24 GMT https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187730#M36972 James_B 2022-10-20T12:40:24Z https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187731#M36973 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3171654">@Skadi</a>&nbsp;, could you check here to see if the number you are logging in with actually says account holder or user:,</P> <P><A href="https://myaccount.ee.co.uk/app/my-numbers" target="_blank">https://myaccount.ee.co.uk/app/my-numbers</A></P> Thu, 20 Oct 2022 12:44:16 GMT https://community.ee.co.uk/t5/EE-app-and-website/can-t-log-on-to-MyEE-app/m-p/1187731#M36973 Schockwave 2022-10-20T12:44:16Z