topic Re: Cant Find Itemised Call and Text on New App in EE app and website

Cant Find Itemised Call and Text on New App

seankd1 — Sun, 28 Aug 2022 09:13:32 GMT

Since updating last night to the new version of the App i cannot access itemised calls and texts for the numbers i have on my account. I can view data used but not calls and texts i have used to date.

I pay the monthly charge for this. I realise i can wait to the end of the month and see it on my bill but on old app i was able to view the usage day by day.

Re: Cant Find Itemised Call and Text on New App

Christopher_G — Sun, 28 Aug 2022 12:41:56 GMT

Hi @seankd1

Welcome to the community.

You can still access this information through the My EE desktop website.

Chris

Re: Cant Find Itemised Call and Text on New App

seankd1 — Sun, 28 Aug 2022 13:59:56 GMT

Hi Chris checked on link you sent and could find it still. All it has for itemised items is itemised items which are chargeable

Re: Cant Find Itemised Call and Text on New App

Christopher_G — Sun, 28 Aug 2022 14:16:31 GMT

I see, @seankd1

It may be worth speaking to our Mobile Care team to see if they can check everything from our side.

Chris

Re: Cant Find Itemised Call and Text on New App

XRaySpeX — Sun, 28 Aug 2022 14:55:10 GMT

You sure you are paying £2.50 pm for Itemised Billing? That's the only way you'll get non-chargeable items itemised.

Re: Cant Find Itemised Call and Text on New App

seankd1 — Sun, 28 Aug 2022 15:59:16 GMT

Yes took up this paid option 9 months ago and all was good until I updated the app yesterday to new version

Re: Cant Find Itemised Call and Text on New App

Leanne_T — Sun, 28 Aug 2022 16:24:34 GMT

Hi @seankd1

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: Cant Find Itemised Call and Text on New App

Minnie4 — Thu, 01 Sep 2022 21:36:54 GMT

I was told by EE that this facility is no longer available on the app. I’ve managed to log in on my laptop and can see calls & texts but on the old app it linked your contacts so easy to see who’s number you’ve texted or called. Hope they change it back to the old way

Re: Cant Find Itemised Call and Text on New App

joh1940 — Sun, 18 Sep 2022 18:13:05 GMT

same for me

Re: Cant Find Itemised Call and Text on New App

joh1940 — Sun, 18 Sep 2022 18:14:29 GMT

Same issue for me - do I need to call EE to sort this out?

Re: Cant Find Itemised Call and Text on New App

XRaySpeX — Sun, 18 Sep 2022 18:17:21 GMT

@joh1940 : Are you paying £2.50 pm for Itemised Billing? That's the only way you'll get non-chargeable items itemised.

Re: Cant Find Itemised Call and Text on New App

joh1940 — Sun, 18 Sep 2022 18:47:09 GMT

Yes I am paying this add on and I could always see recent calls and texts until the app updated. Although I get itemised bills at the end of each month, I sometimes need to see recent calls and texts but thank you for replying. I will call EE to see what they have to say

Re: Cant Find Itemised Call and Text on New App

ffran — Mon, 17 Oct 2022 20:15:05 GMT

Me too! It's really poor that they've taken this away - especially as we're paying extra for this!