topic Re: No fingerprint unlock for EE app on iPhone? in EE app and website

No fingerprint unlock for EE app on iPhone?

sb101 — Mon, 17 Oct 2022 17:31:08 GMT

Just wondering, as I can't find this option on the iOS version of the EE app, even though it exists on the Android one...

Re: No fingerprint unlock for EE app on iPhone?

Chris_B — Mon, 17 Oct 2022 18:20:09 GMT

@sb101 It’s there as my other half uses it.
Click

Re: No fingerprint unlock for EE app on iPhone?

55bb — Mon, 17 Oct 2022 18:53:43 GMT

Hi Chris

Thanks for the reply and apologies for any confusion regarding my username - I can't get access to sb101 anymore!

Anyway, my options are the same as your screenshot, except for Login Settings - it's not in my list!🤔

Re: No fingerprint unlock for EE app on iPhone?

55bb — Mon, 17 Oct 2022 18:54:59 GMT

Oh I should add that there aren't any updates available for the app...

Re: No fingerprint unlock for EE app on iPhone?

Captgeneralmark — Mon, 17 Oct 2022 19:06:33 GMT

@sb101 / @55bb

Which iPhone are you using? Not all iPhones allow fingerprint logins (some use faceid instead, some use neither). If yours does, can you use fingerprint login elsewhere?

Re: No fingerprint unlock for EE app on iPhone?

55bb — Mon, 17 Oct 2022 20:30:17 GMT

It's an iPhone SE and the EE app used to use touch ID on it. My other touch ID-capable apps (MS Outlook, Lebara, WhatsApp etc) are fine. EE must have broken something when they updated it recently.

Re: No fingerprint unlock for EE app on iPhone?

Chris_B — Tue, 18 Oct 2022 07:31:37 GMT

@55bb @sb101 if you go to settings>faceID & passcode>other apps is the EE app enable ?

Re: No fingerprint unlock for EE app on iPhone?

sb101 — Tue, 18 Oct 2022 10:47:56 GMT

I have the Touch ID/Pass code option, but nothing for other or any specific apps in there. Just options for the various enrolled fingerprints, on/off etc.

Don't worry it's no big deal. Just a bit inconvenient, but I'll survive having to use a PIN 😊

Thanks for your assistance anyway! 👍