topic Re: Cannot link my number to account in EE app and website

Cannot link my number to account

Mattrxsl — Fri, 14 Oct 2022 20:07:59 GMT

I'm unable to link my number to account

Re: Cannot link my number to account

Jon_K — Sat, 15 Oct 2022 08:30:27 GMT

Hi @Mattrxsl.

Welcome to the community.

Is this a new number that you're trying to add to your account?

What happens when you try to do this?

Jon

Re: Cannot link my number to account

willbuild — Wed, 08 Mar 2023 17:56:20 GMT

i have the same problem had the no for 20 + years

had to set up new account as changed email address old email discontinued when changed supplier

Re: Cannot link my number to account

Christopher_G — Thu, 09 Mar 2023 07:48:22 GMT

Hi @willbuild

If you speak to our Mobile Care team, they'll be able to remove any old associations so that you can register your mobile number and email address together.

Chris