topic Re: Data gifting in EE app and website

Data gifting

stevenrth — Fri, 09 Sep 2022 13:17:36 GMT

I have just updated the MyEE app and wanted to gift some data. I have three numbers on my plan, two phones and one data (unlimited).

I have found the part of the app to gift data but the page is incomplete, it asks for the source number but not the destination. I tried the website both from the phone and from a laptop and got various messages about the data usage info being unavailable or simply "whoops, something went wrong our end...".

Is the app broken, or the data recording system or both?

Re: Data gifting

Leanne_T — Fri, 09 Sep 2022 14:01:47 GMT

Hi @stevenrth

Can you try another browser does the same happen in your My EE account online?

When was the last time you gifted data?

Leanne.

Re: Data gifting

stevenrth — Fri, 09 Sep 2022 15:26:38 GMT

The last time was s few weeks ago. I can't be more accurate because clicking on gifting history gives me no information.

I wrote that I had the same or similar issues on my laptop. Now you have asked I need to check that I used my laptop rather than my android browser (Firefox) to access the website. I will get back to you on that as soon as possible.

Re: Data gifting

Leanne_T — Fri, 09 Sep 2022 15:28:08 GMT

Thanks @stevenrth

If you have any problems using the laptop, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Data gifting

stevenrth — Fri, 09 Sep 2022 15:42:32 GMT

Yes, it'sa similar thing. In data gifting on the website I get both the gift from and gift to dialogs but both show the error message " We will have it fixed soon - sorry we can't show this device's data right now. Please try again later". Will call 150

Re: Data gifting

Leanne_T — Fri, 09 Sep 2022 15:44:08 GMT

Yes, please call us and the team will get this looked into for you @stevenrth

Leanne.

Re: Data gifting

MohanadKhaled — Thu, 13 Oct 2022 23:30:22 GMT

Hi, I have the same issue. I am unable to gift data from the app nor the website. I have over 150 GB of unused data. I am currently abroad and difficult to make a call. Even the messaging help line is not helping.

Re: Data gifting

Christopher_G — Fri, 14 Oct 2022 06:32:57 GMT

Hi @MohanadKhaled.

Could you try again this morning? Is there anyone in the UK who can call our Mobile Care team on your behalf?

Chris

Re: Data gifting

MohanadKhaled — Fri, 14 Oct 2022 12:10:37 GMT

Hi Chris,

Thank you for your reply.

Unfortunately, my kids will not be able to call. My number is xxxxxxxxxxx. Can you just look into the account and try to get someone fix the data gifting for me.

Thanks again, and
Best regards,

xxxxxxx x. xxxxxx - FCCA, MBA

Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Data gifting

Christopher_G — Fri, 14 Oct 2022 12:24:45 GMT

We don't have access to your account here, @MohanadKhaled.

I would suggest contacting our customer service team to try and resolve this.

Chris

Re: Data gifting

Shelleyann89 — Wed, 25 Jan 2023 21:34:30 GMT

Hi can I dint date from my andrioid to my daughters iPhone? It says on the app you can but doesn't let you know how to cany any1 help

Re: Data gifting

Shelleyann89 — Wed, 25 Jan 2023 21:34:53 GMT

Gift data*

Re: Data gifting

Leanne_T — Thu, 26 Jan 2023 07:38:31 GMT

Hi @Shelleyann89

Thanks for coming to the community.

Are you both on the same pay monthly account?

Has this worked previously for you?

Leanne 🙂