topic Re: Phantom notifications on app in EE app and website

Phantom notifications on app

rohinmalhotra — Wed, 12 Oct 2022 10:45:08 GMT

The app is always telling me that there are 2 notifications but there are never any. How do you get rid of the [2] notification? I have searched through the app and there is neither any notification awaiting me nor a way to get rid of this. 😞

Re: Phantom notifications on app

James_B — Wed, 12 Oct 2022 12:37:03 GMT

Hi @rohinmalhotra,

Welcome to the EE Community. 🙂

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

James

Re: Phantom notifications on app

Thenagain1 — Thu, 13 Oct 2022 19:53:54 GMT

It’s a known problem for many weeks and the numbers affected aren’t known. I know of no solution or timescale. Many are deleting the app until it functions and some I guess are leaving. It’s a shame.

Re: Phantom notifications on app

Thenagain1 — Thu, 13 Oct 2022 19:54:51 GMT

Hi James can you share the percentage of users affected? Thanks

Re: Phantom notifications on app

Thenagain1 — Thu, 13 Oct 2022 19:55:48 GMT